Bencalbet's Privacy Policy — Your information is secure

1 Introduction

Welcome to Bencalbet. Our privacy policy ("Policy") applies to all users of the Bencalbet website and mobile app. This policy clearly explains how we collect, store, use, and protect your personal data.

Bencalbet believes privacy is a fundamental right. We follow state-of-the-art technology and internationally recognized standards to protect user data. By using the Bencalbet platform, you agree to the terms of this privacy policy.

Our privacy policy is updated regularly. The date of the latest revision appears at the top of the page. We will notify users in advance of any significant changes.

2 Information We Collect

Bencalbet only collects data necessary to provide its services. We never gather unnecessary or excessive personal information. The following list details the types of data we collect:

Bencalbet never collects or stores your password in plain text. Passwords are always stored in encrypted (hashed) form and cannot be viewed directly by any staff member or system.

3 Purpose of Data Use

Bencalbet uses your personal data only for specific, defined purposes. Data use is strictly limited to each stated purpose.

• For creating and managing accounts and verifying user identity.
• To process all financial transactions, including deposits and withdrawals.
• To deliver betting-related services and monitor account activity.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To promote responsible betting and provide support to at-risk users.
• To meet legal and regulatory obligations.
• To provide customer service and support.
• To keep you informed about relevant promotions and bonus offers (subject to your consent).
• To improve platform performance and enhance the user experience.

4 Data Storage & Protection

Bencalbet protects your personal data using industry-leading technology. Our servers are hosted in internationally certified data centers and undergo regular security audits.

• SSL/TLS encryption: All website and app communications are secured with 256-bit SSL encryption.
• Database Encryption: Stored personal data is kept in encrypted form.
• Access control: Only authorized personnel can access specific data.
• Regular Security Audits: Our systems undergo regular penetration testing and security scans.
• Data Retention Policy: After account closure, data may be retained for up to 5 years as required by law.

In the event of a security breach, Bencalbet will notify affected users as promptly as required by law and take all necessary remedial action.

5 Data Sharing with Third Parties

Bencalbet may share data with third parties in limited circumstances and under strict controls. Every instance of data sharing is transparently described below.

• Payment Processor: Necessary data is shared with payment gateways and mobile banking operators to complete transactions.
• KYC service provider: Trusted third-party services may be used for identity verification purposes.
• Law enforcement agencies: Data may be disclosed pursuant to a court order or other legal obligation.
• Regulatory Authority: Data may be shared as required for licensing and regulatory compliance.
• Fraud Prevention Services: Limited data may be shared with specialist services to help identify fraudulent activity.

6 Cookies policy

The Bencalbet website and app use cookies and similar tracking technologies. Cookies help improve your browsing experience and ensure the platform functions correctly.

• Essential cookies: Required to maintain login sessions and ensure platform security. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Helps monitor platform usage and supports ongoing service improvement.
• Marketing Cookies: May be used to display relevant advertisements. You can opt out at any time.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain platform functionality.

7 User Rights

Bencalbet respects your rights regarding your personal data. Under international data protection laws, you have the following rights:

To exercise any of these rights, contact the Bencalbet support team. We will act on your request within 30 days of receipt. In some cases, legal requirements may prevent complete deletion — we will inform you clearly if that applies.

8 Protection of Minors

Bencalbet strictly prohibits anyone under 18 from using the platform. Collecting or processing data from minors is entirely against Bencalbet's policy.

• Age verification is carried out at registration, and additional proof may be requested if necessary.
• If we determine that a minor has created an account, the account will be closed immediately and all associated data will be deleted.
• If you become aware of any minor using the platform, please notify Bencalbet support immediately.

9 Policy Updates

Bencalbet reserves the right to update this privacy policy when necessary. In the event of changes:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered email for any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We encourage you to check this page regularly to stay informed about our latest Privacy Policy.

10 Contact

If you have any questions, concerns, or requests regarding the privacy policy, please contact the Bencalbet support team. We typically respond within 24–48 hours.